Billing Your Subscription
FrontDeskClinic is billed as a monthly or annual subscription based on the number of provider seats in your account.
Plan overview
| Plan | Providers | Billing period |
|---|---|---|
| Starter | 1–3 | Monthly or annual |
| Growth | 4–15 | Monthly or annual |
| Practice | 16–50 | Annual |
| Enterprise | 50+ | Custom contract |
Annual plans include a discount compared to month-to-month billing.
Adding or removing providers
Seats are adjusted at the start of the next billing cycle when you remove a provider. When you add a provider mid-cycle, you are charged a prorated amount for the remainder of the current billing period.
To change your seat count, go to Settings > Billing > Plan and click Manage Seats.
Payment methods
FrontDeskClinic accepts major credit and debit cards and ACH bank transfer (for annual plans). Update your payment method at Settings > Billing > Payment Method.
Invoices
All invoices are emailed to the billing contact on record and are also available for download at Settings > Billing > Invoice History.
Cancellation
To cancel your subscription, go to Settings > Billing > Plan > Cancel Subscription. Access continues until the end of the current paid period. Data is retained for 30 days after cancellation and can be exported during that window.
Billing questions
For invoice adjustments, refund requests, or questions about charges, contact our billing team through this help center. Please do not include any patient information in billing inquiries.