Setting up clinic hours and providers

Setting Up Clinic Hours and Providers

Accurate availability configuration is the foundation of online booking in FrontDeskClinic. This article covers clinic-level hours, provider templates, and blocked-time rules.

Clinic hours

1. Go to Settings > Clinic > Hours of Operation.
2. Set the default open and close time for each day of the week.
3. Add any clinic-wide closure dates (holidays, staff training days) using the Closures panel.

Clinic hours act as the outer boundary for all bookings. No appointment can be scheduled outside these hours, regardless of provider availability.

Adding providers

1. Go to Settings > Team > Providers and click Add Provider.
2. Enter the provider's name, specialty, and NPI.
3. Assign the provider to one or more locations (for multi-site practices).

Provider availability templates

Each provider has an availability template that defines when they are bookable:

1. Open a provider record and click Availability.
2. Click Add Template and choose the days and times the provider sees patients.
3. Set the template's effective date range (or leave open-ended for ongoing schedules).
4. Add any recurring blocks (e.g., "No appointments Fridays after 3 PM").

Templates can be overridden on individual days using the Override feature in the calendar view.

Appointment types

Define appointment types (e.g., New Patient, Follow-up, Annual Wellness) with their duration, buffer time, and any provider-specific restrictions under Settings > Scheduling > Appointment Types.